Refund and Cancellation Policy – Match Experience Hospitality

Thank you for your interest in Match Experience Hospitality. Please review our Refund and Cancellation Policy carefully before completing your purchase.

By submitting your request, you are offering to enter into a binding contract for the selected Hospitality Packages, subject to the:

• Match Experience Hospitality Sales Regulations
• FIFA World Cup 26™ Ticket Terms of Use (for events in Canada, Mexico, and the USA)
• Stadium Code of Conduct
• Product Description

Please note: Submitting a request form does not guarantee availability. A contract is only created once your request has been accepted by Match Experience Hospitality. All relevant documents are available on request or can be downloaded from our website.

Ticket-Only Deals

• A non-refundable registration fee of USD $1,000.00 applies.
• Cancellations are allowed until tickets are purchased on your behalf.
• After ticket purchase, no refunds will be issued under any circumstances.

Package Deals

• A non-refundable service charge of USD $500.00 applies.
• You may cancel at any time.
• In the event of cancellation, a refund will be issued minus the following (if already incurred):
  1. USD $500.00 service charge
  2. Travel insurance
  3. Airline tickets
  4. Hotel accommodation
  5. Match tickets

General Terms

• All sales are final. No changes, cancellations, or refunds will be allowed unless expressly stated above.
• Tickets must not be used for promotions, lotteries, giveaways, or bundled sales without written consent.
• Tickets may not be resold or transferred unless specifically permitted by Match Experience Hospitality in writing.
• Prices are exclusive of applicable taxes (VAT, GST, consumption tax, etc.). These will be added at checkout or invoicing.
• Payments must be made in accordance with our official Sales Regulations.
• All brochures, catalogues, or marketing materials are for illustrative purposes only and do not form part of a formal offer.

Privacy and Consent

Your contact details will be handled in line with our Privacy Policy.
You may opt in to receive updates:

• ☐ I agree to be contacted via email, phone, or SMS with news about Match Experience Hospitality events and services.
• ☐ I consent to Match Experience Hospitality sharing my contact information with affiliated partners (including On Location) for event-related offers.

If you have any questions or require further assistance, please don’t hesitate to contact us at info@matchexperience.com.

Important Information – Refund & Cancellation Policy

All sales with Match Experience Hospitality are final. For Ticket-Only Deals, the USD $1,000.00 registration fee is non-refundable, and cancellations are only allowed prior to ticket purchase. For Package Deals, cancellations are permitted, but refunds will exclude a USD $500.00 service fee and any costs already incurred (e.g., insurance, travel, accommodation, tickets).

By submitting a booking request, you agree to abide by our Sales Regulations, the FIFA World Cup 26™ Ticket Terms of Use, the Stadium Code of Conduct, and our Privacy Policy.

Need help? Contact us at info@matchexperience.com