At Match Experience Hospitality, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Purpose of This Privacy Notice

This privacy policy aims to provide you with clear information about how we handle your personal data. It applies to all interactions with our website and services, including:

• Signing up for our newsletter
• Registering an account
• Requesting contact or callbacks
• Registering interest in our products or services
• Making purchases
• Participating in competitions or surveys

Please read this policy alongside any other privacy notices we may provide on specific occasions to ensure you are fully informed about how and why we use your data.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Information We Collect

We collect various types of personal data to provide and improve our services. The categories of data we may collect include:

• Identity Data: First name, last name, username, title, date of birth, country of residence, language, and gender.
• Contact Data: Billing address, delivery address, email address, and telephone number.
• Financial Data: Bank account and payment card details. Please note that while we may receive payment card details from you, we do not store these details after the transaction is completed.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use your information to:

• Process bookings and payments for hospitality packages.
• Provide event updates, itinerary details, and personalized services.
• Communicate with you regarding your interest, registration, or inquiries.
• Improve our website, offerings, and customer experience.
• Comply with legal obligations and safeguard against fraud.

Sharing Your Information

We may share your personal data with:

• Service providers who assist us in operating our business
• Legal authorities, if required by law or to protect our rights
• Third parties in connection with business transactions, such as mergers or acquisitions

We ensure that any third parties with whom we share your data adhere to appropriate data protection standards.

Data Security

We implement strict technical and organizational measures to protect your data. While no system is 100% secure, we use encryption, firewalls, secure servers, and access controls to protect your information.

Your Rights

You have the right to:

• Request access to your personal data.
• Correct or update inaccurate information.
• Withdraw consent for marketing communications.
• Request deletion of your data (subject to legal obligations).

To exercise any of these rights, please contact us

International Transfers

As we serve clients globally and work with international partners (e.g., in the US, Europe, and the UAE), your data may be transferred outside your country. All transfers are conducted in compliance with applicable data protection laws.